The Modernization of Emergency Calling

Hamilton provides reliable and innovative NG 9-1-1 core services utilizing a robust infrastructure and experience in mission critical IT service and support solutions.  We are dedicated to helping public safety officials deliver a 9-1-1 service that allows emergency communications networks to accommodate modern/current communication mediums.   Pairing NG 9-1-1 with new technology makes 9-1-1 more accessible than ever.

Why is NG 9-1-1 Needed?

  • About 80% of 9-1-1 calls are currently made from cell phones. (NENA)
  • Estimates are that nearly 29.7% of all U.S. households currently rely on wireless phones as their primary communication service. (NENA)
  • NG 9-1-1 is a necessary upgrade in adapting to people’s communication with 9-1-1 through digital and mobile devices.
  • Allows sending of digital data to Public Safety Answer Points (PSAPs) including audio/video recordings, live-streaming video, texts, photos, etc.
  • Public Safety Answer Points (PSAPs) can receive and interact with additional types of data.
  • NG 9-1-1 is an IP-Based system that allows transferring of calls between one PSAP to another enabling more efficient handling of large call volume events as well as jurisdictional transfers.

Built to meet the vision and i3 standards of the National Emergency Number Association (NENA), NG 9-1-1 replaces a decades-old system.  While there have been enhancements to accommodate cell phones, the current 9-1-1 system was designed for wireline emergency calls.  Rapidly changing cell phone technology, including location tracking and texting, has made it difficult for the legacy 9-1-1 system to stay current.

More on the “Why?” of NG 9-1-1 can be read HERE courtesy of NENA.