Next Gen Call-Handling

As more Public Safety Answering Points (PSAPs) implement Next Generation 9-1-1 systems, innovative technology is needed to enhance continuity of operations, disaster recovery and more. To better accommodate all the changes the new IP infrastructure brings, an innovative, up-to-date call-handling solution is needed.

Introducing MEVO(+), a fail-safe route for NG 9-1-1 calls.

This state-of-the-art system integrates into Next Generation Core platforms and Legacy systems in providing disaster recovery and backup solutions. With MEVO(+), 9-1-1 call completion is ensured and can accommodate the full breadth of text solutions, location tracking and more.

What is MEVO(+)?

MEVO is a call-handling software engineered for 9-1-1 operations. The “plus” or (+) are the cutting-edge capabilities available when the software is deployed through the Hamilton IP Phone. Hence, MEVO(+). This unique pairing forms a completely independent backup and disaster recovery platform that has been engineered for Emergency Communications Centers. More importantly, MEVO(+) is interoperable with both Legacy and Next Generation 9-1-1 networks and requires significantly less bandwidth than its counterparts allowing deployment of a solution that is manageable, efficient and cutting-edge. Redundant, resilient and reliable, the platform is first in its class for maintaining premium operational standards and launching 9-1-1 service into the next generation.

Disaster Recovery

The MEVO(+) solution is designed to meet 99.999% availability while ensuring call quality meets performance standards. The ground-breaking software provides a disaster recovery system ensuring 9-1-1 call completion whether the platform is the primary solution or the trusted failover method. In addition, MEVO(+) ensures PSAPs have an alternative way for the public to reach 9-1-1 in the event of impairment, scheduled maintenance or other outages, allowing dispatchers to continue normal operations. Implementing this unique service provides an unmatched infrastructure equipping PSAPs with a call-handling system that delivers calls, Automatic Location Information (ALI) and is an ideal option for primary solutions, secondary agencies and/or command center configurations.

Continuity of Operations (COOP)

MEVO(+) enables all network functions including:

  • Delivery of all classes of calls.
  • Legacy location display and rebid capability.
  • Automatic Location Information (ALI).
  • Full transfer with ALI data between agencies.
  • Integrated Policy Routing Functions (PRF).
  • Call logging and recording services platform.
  • Mobile command center capabilities.
  • Automatic call re-routing.
  • Native Real-Time Text (RTT).

As part of Next Generation Core Services, MEVO(+) also provides an enhanced level of 9-1-1 functionality critical to PSAP operations. These features include a customizable display, touchscreen capabilities, rebid, call back, instant recall and call history tools. Again, whether service is the primary or ancillary system, this allows for a dispatcher to operate with full functionality.

Real-Time Text (RTT)

With the Hamilton IP Phone, MEVO(+) is specifically designed to meet the needs of PSAPs with the ability to connect callers directly through RTT. With the specialized phone and the robust MEVO(+) software, PSAPs can expect numerous benefits, including:

  • Text and voice co-existing on the same call.
  • Bi-directional transmission of text simultaneously.
  • Fastest text response available.
  • Accommodation of various modalities from mobile devices.
  • IP network reliability.
  • Secure, failover call-taking.

RTT also helps solve current communication issues for those with accessibility needs or who have difficulty with voice-based communication. This first-class platform is versatile in its standards-compliant possibilities boasting the capacity for the statewide, regional, or even individual PSAP implementation making it a Next Generation 9-1-1 solution unlike any other.

In an emergency, every second counts! Hamilton NG911 believes in making those seconds as reliable as possible. When it comes to trusted software and call-handling equipment, it is vital to ensure your operation is equipped with the solutions needed to be secure, compliant and maintain maximum availability. Hamilton equips PSAPs with the reliable, innovative solution of MEVO(+) to meet the needs of 9-1-1 operations.

Through Next Generation focused innovations, Hamilton NG911 delivers modern-day emergency technology by providing services such as:

If you would like to learn more about MEVO(+) watch this short video or contact us to book a free, exclusive demo.

The future of 9-1-1 is here; let Hamilton NG911 take you there.

2020-06-11T13:53:16-05:00
Font Resize
Contrast