Phishing E-Mails: 5 Things You Need to Know
Rob Leonard Hamilton Information Security Manager, Robert Leonard, shares helpful tips on recognizing common phishing e-mail threats. With many teams now doing more remote work than they had in the past, there has also been an increase of regular email action and potentially hazardous messages hitting inboxes. Specifically, phishing attacks. Not long ago, phishing was primarily aimed at the consumer market, and malware was considered the biggest threat [...]
Cybersecurity: NG 9-1-1 Best Practices & Case Studies | Webinar
Uptime and availability are of vital importance to 9-1-1. Understanding the threats and potential hazards targeting a PSAP network are only half the battle. Aligning the technology and infrastructure to support and secure call-handling and Next Generation operational initiatives needs to be considered. But what does that look like on a practical level? Earlier this spring, Hamilton NG911 hosted a webinar in partnership with APCO International designed to help the [...]
Next Gen Call-Handling
As more Public Safety Answering Points (PSAPs) implement Next Generation 9-1-1 systems, innovative technology is needed to enhance continuity of operations, disaster recovery and more. To better accommodate all the changes the new IP infrastructure brings, an innovative, up-to-date call-handling solution is needed. Introducing MEVO(+), a fail-safe route for NG 9-1-1 calls. This state-of-the-art system integrates into Next Generation Core platforms and Legacy systems in providing disaster recovery and backup [...]
Text Solutions: Know the Difference and What They Mean for NG 9-1-1
When it comes to communication with 9-1-1, there are important distinctions to be made about the variety of accessible text options. Text communication has been an area of expertise for Hamilton® for decades and serves as a key component of the Next Generation (NG) solutions they offer. Text messaging is the most used data service in the world. As technology, and the reliance on mobile devices grows, publicly provided [...]
Planning for the Unplanned in NG 9-1-1 | Webinar
How do we know we’re fully prepared? When it comes to 9-1-1 every second counts. Ensuring maximum uptime and call-handling capabilities are vital to a public safety operation. But with Next Generation 9-1-1 implementation across the country, there are new challenges to be mindful of regarding your operation. That’s why we believe in helping you prepare. We recently hosted an online discussion on this very topic illustrating what incident [...]
Cybersecurity & RTT Panels – Hamilton NG911 at APCO 2019
APCO 2019, the largest public safety conference in the U.S., was another successful opportunity to celebrate the industry and help move the conversation forward on NG 9-1-1. Hosted at the Baltimore Convention Center in Baltimore, MD, Hamilton NG911 featured presenters and roundtable discussions on Real-Time Text, cyber security and what they mean for the future of 9-1-1 services. Watch the panels featuring Hamilton NG911 below. Cyber [...]
What to do with Increased “Silent Calls” at PSAPs?
A new development for Public Safety Answering Points (PSAPs) has surfaced and, with it, an important mandate. As more and more Legacy systems are upgraded to Next Generation an influx of innovative solutions have entered the marketplace. Some designed for PSAPs, others for the general public—but few share the same timeline of implementation. Such is the case with Real-Time Text (RTT). THE ISSUE The occurrence of silent, open-line calls [...]
Hamilton NG911 Joins iCERT Industry Council
Telecommunications Company expands Next Generation 9-1-1 focus through strategic collaboration with industry-leading organization. July 24, 2019, Aurora, Neb. — Hamilton NG911, Inc., is pleased to announce its membership with the Industry Council for Emergency Response Technologies (iCERT), an organization that brings together leading companies involved in emergency communications and response technology. Hamilton NG911 was recognized as one of the newest members of the council during the NENA iCERT reception [...]
HNG – ACCESSIBILITY PANEL VIDEO – NG911 INSTITUTE
Accessibility is critical; especially for individuals who are deaf, hard of hearing, deaf/blind or have difficulty speaking. That is why, in the arena of public safety, accessibility for all remains at the forefront of the conversation. One of the most important questions to answer remains: What does Next Generation 9-1-1 (NG 9-1-1) look like operationally for individuals with communication accessibility needs? Recently, Hamilton NG911 was featured on a video [...]
HNG – CYBERSECURITY PANEL, NG911 INSTITUTE
Last October, Hamilton NG911 was in Washington D.C. to speak on a key topic facing the public safety sector. The NG911 Institute hosted a Lunch and Learn on the issue of cyber security for PSAPs and 9-1-1 services. Discussion lead by a panel of industry experts, government appointed officials and innovative tech companies covered a wide-range of points from legacy system drawbacks, IP-Network vulnerabilities and the stronger security infrastructure [...]
HAMILTON NG911 GIVES TECH DEMO IN D.C.
Hamilton NG911 provided a featured tech demo at the NG911 Technology Showcase in Washington D.C. February. Hosted by the NG911 Institute, Hamilton took the stage to demonstrate an innovative new device designed for Real-Time Text (RTT) capabilities. Lead by Toni Dunne, ENP, Hamilton NG911 National Account Manager, and Jeff Knighton, Hamilton Innovations President, the Hamilton IP Phone was introduced to the public safety sector for the first time. This device [...]
Thank you!
A career dedicated to emergency response, safety, security and public well-being is among the most admirable. So, thank you, for making our state and communities stronger. For the unyielding dedication to the betterment of our communities and for answering the call—we salute you! #ThankYou911
Within the Trenches Podcast
Ricardo Martinez II is a storyteller. As a former 9-1-1 dispatcher, he’s taken his passion for the industry and created this engaging podcast. It features interviews and stories from those on the front-lines of 9-1-1 call-taking. He’s amplifying the voices of the dedicated. #IAm911
Thank You Nebraska PSAPs
Last month, Nebraska suffered its worst flooding crisis since 1950. Homes were lost, farms irreparably damaged, roads closed and fractured throughout the eastern part of the state. Dispatchers in that region have been going above and beyond to service the area and their struggling citizens. These folks have put public safety first. For Nebraska, it is a season of perseverance despite the devastation, and it wouldn’t be possible without [...]
NG 9-1-1 Now
In effort to expand awareness to the vital needs NGCS meets, Hamilton NG911 collaborated with the National Emergency Numbers Association (NENA) on an educational video project. As a featured industry leader, Toni Dunne, ENP, Hamilton NG911 National Account Manager, issues the statement, “The time for NG 9-1-1 is now.” #NG911
National Public Safety Telecommunicators Week
The second week of April brings special meaning. It marks a time to recognize the invaluable service the public safety community provides. This week, we’ll be taking time each day to honor and spotlight dedicated individuals whose efforts have made a significant impact in their communities and the industry. Join us as we celebrate National Telecommunicator Week! #ThankYou911
Thank You for Strengthening Our Communities!
To those in the public safety sector, In the spirit of the season, we wanted to simply say: THANK YOU! We truly appreciate the dedication and quality of service you bring to the state of Montana. Thank you for making our communities stronger. All the best, – The Hamilton NG911 Team
WHITEPAPER – Enhancing 9-1-1 Communication Accessibility with Real-Time Text
Next Generation 9-1-1 is coming soon and will bring innovative features enhancing public safety. One of the core features of NG 9-1-1 is the ability to allow multimedia communications to reach local Public Safety Answering Points, including Real-Time Text (RTT). This groundbreaking technology unleashes greater potential for the public safety industry. RTT allows emergency communication services to align with the most common correspondence methods through digital and mobile [...]
Real Time Text to 9-1-1 is Here
Advancements in Communications Accessibility Become a Reality New communications accessibility options through Real Time Text (RTT) will soon be a daily reality for individuals who are deaf, hard of hearing, deaf-blind or have difficulty speaking. In a recent order from the Federal Communications Commission (FCC), RTT has been approved as an acceptable alternative to TTY technology for wireless carriers. RTT technology allows consumers to simultaneously send and receive text characters [...]
Hamilton to Provide Next Generation 911 Services
Leading Telecommunications Company announces plans to expand its service offerings to deliver critical 911 services. September 5th, 2017, Aurora, Neb. —Hamilton Telecommunications, a leading telecommunications and technology service provider, is excited to announce that it has recently launched a new business line that will deliver Next Generation 911 (NG911) services. Hamilton NG911, Inc. is the most recent addition to the company’s diverse service offerings and is a reflection of its [...]