A new development for Public Safety Answering Points (PSAPs) has surfaced and, with it, an important mandate. As more and more Legacy systems are upgraded to Next Generation an influx of innovative solutions have entered the marketplace. Some designed for PSAPs, others for the general public—but few share the same timeline of implementation. Such is the case with Real-Time Text (RTT). THE ISSUE The occurrence of silent, open-line calls (commonly referred to as “pocket dials”) may, in fact, be RTT calls. And the frequency of such calls may likely increase. WHY Cellular providers have developed innovative solutions to enhance overall [...]
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Telecommunications Company expands Next Generation 9-1-1 focus through strategic collaboration with industry-leading organization. July 24, 2019, Aurora, Neb. — Hamilton NG911, Inc., is pleased to announce its membership with the Industry Council for Emergency Response Technologies (iCERT), an organization that brings together leading companies involved in emergency communications and response technology. Hamilton NG911 was recognized as one of the newest members of the council during the NENA iCERT reception hosted at the 2019 National Emergency Number Association (NENA) National Conference & Expo in Orlando, June 16-19. Dedicated to providing technological advancements in the emergency services industry, Hamilton NG911 has been [...]
Accessibility is critical; especially for individuals who are deaf, hard of hearing, deaf/blind or have difficulty speaking. That is why, in the arena of public safety, accessibility for all remains at the forefront of the conversation. One of the most important questions to answer remains: What does Next Generation 9-1-1 (NG 9-1-1) look like operationally for individuals with communication accessibility needs? Recently, Hamilton NG911 was featured on a video panel hosted by The NG911 Institute in effort to answer that pressing question. Toni Dunne, ENP, Hamilton NG911 National Account Manager, served as a feature expert on 9-1-1 accessibility and forthcoming [...]
Last October, Hamilton NG911 was in Washington D.C. to speak on a key topic facing the public safety sector. The NG911 Institute hosted a Lunch and Learn on the issue of cyber security for PSAPs and 9-1-1 services. Discussion lead by a panel of industry experts, government appointed officials and innovative tech companies covered a wide-range of points from legacy system drawbacks, IP-Network vulnerabilities and the stronger security infrastructure NG 9-1-1 provides. Robert Leonard, Hamilton NG911 Information Security Manager, was a featured panelist and shared unique expertise on the future of cyber / network security for 9-1-1. The above video [...]
Hamilton NG911 provided a featured tech demo at the NG911 Technology Showcase in Washington D.C. February. Hosted by the NG911 Institute, Hamilton took the stage to demonstrate an innovative new device designed for Real-Time Text (RTT) capabilities. Lead by Toni Dunne, ENP, Hamilton NG911 National Account Manager, and Jeff Knighton, Hamilton Innovations President, the Hamilton IP Phone was introduced to the public safety sector for the first time. This device is the first of its kind with call handling and real-Time Text correspondence. Powered by INdigital and delivered by Hamilton, this innovative tool equips the public safety sector with the [...]
A career dedicated to emergency response, safety, security and public well-being is among the most admirable. So, thank you, for making our state and communities stronger. For the unyielding dedication to the betterment of our communities and for answering the call—we salute you! #ThankYou911
Ricardo Martinez II is a storyteller. As a former 9-1-1 dispatcher, he’s taken his passion for the industry and created this engaging podcast. It features interviews and stories from those on the front-lines of 9-1-1 call-taking. He’s amplifying the voices of the dedicated. #IAm911
Last month, Nebraska suffered its worst flooding crisis since 1950. Homes were lost, farms irreparably damaged, roads closed and fractured throughout the eastern part of the state. Dispatchers in that region have been going above and beyond to service the area and their struggling citizens. These folks have put public safety first. For Nebraska, it is a season of perseverance despite the devastation, and it wouldn’t be possible without the local PSAPs and dedicated dispatchers. We salute you! #NebraskaStrong #ThankYou911
In effort to expand awareness to the vital needs NGCS meets, Hamilton NG911 collaborated with the National Emergency Numbers Association (NENA) on an educational video project. As a featured industry leader, Toni Dunne, ENP, Hamilton NG911 National Account Manager, issues the statement, “The time for NG 9-1-1 is now.” #NG911
The second week of April brings special meaning. It marks a time to recognize the invaluable service the public safety community provides. This week, we’ll be taking time each day to honor and spotlight dedicated individuals whose efforts have made a significant impact in their communities and the industry. Join us as we celebrate National Telecommunicator Week! #ThankYou911